Shipping policy
When will my order ship?
We ship orders Monday thru Friday. Most orders are shipped on the next business day.
What are the shipping options?
USPS Priority Mail is the main shipping option available for US orders over 1 lb. Priority Mail provides a tracking number and 2-3 day delivery to most US locations. You will receive an email with your tracking number when your order ships - make sure to provide an accurate email when you order!
First class mail is an option for US orders under 1 lb., but this is not a trackable method and you will not receive a tracking number.
When will I receive my order?
We operate our own warehouse and ship most products next day. Once your order is shipped, you will receive a follow up email from us with tracking information. Please note that first class mail does not include tracking. Our communications are sent to the email used with the order, please make sure to check that email account for our communications, or your spam folder.
What do I do if I never received my order?
We want to make sure that you receive your order and will do everything possible to make sure that happens. If your tracking information shows “delivered” and you don’t have your order, it is imperative that you quickly follow up with your mail carrier to try and locate the package. Your mail carrier is your best resource for locating a lost package that has been “delivered”. Once an order is marked “delivered” by USPS, our obligation is complete.
I live outside of North America, why can’t I order your products?
Our licenses only allow us to ship our products within North America. Some of our international customers are able to find our products on Amazon while some have a friend or family member in the US buy and ship the product for them. There are also shopping services like Parcl that will acquire and ship products for international customers.
Why can't I order/why are shipping methods not available?
Our licenses only allow us to ship our products within North America. If there are no shipping options available, we can't ship to your address.
International Shipping Methods and Fees
Orders are shipped via USPS to the US and Canada. We are not licensed to sell outside of this area at the moment. The shipping charge for your order does not include import duties, VAT, tariffs, or any other fees charged by the carrier for customs clearance. You are responsible for paying these fees upon delivery.
Order Value
To comply with International laws, Con*Quest Journals will state the full value of your order on the Commercial invoice and any other paperwork submitted to customs, minus any charges for shipping.
Customs and Import Regulations
Con*Quest Journals will not be liable for orders that are refused or held by customs. We encourage you to contact your customs office and ask about import regulations and restrictions before placing your order. Customs regulations differ by country and not knowing the applicable regulations can result in your order incurring high import duties, the delivery being delayed or even the order being rejected by Customs. It is important to check with your Customs office to see if your country permits the shipment of the products you are planning to order, and if any additional licenses or permits are needed.